Privacy Policy

ABI Health Care (“ABI”) is committed to safeguarding the privacy and security of the individuals and families we serve through our Licensed Home Care Services Agency Program (LHCSA) and other home-care services. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit www.ABIHealthcare.com (the “Website”), communicate with us by phone, email, text message, or interact with our services in any other way.

1. Information We Collect

Category	What it includes	How we collect it
Personal Information	Name, mailing address, email address, telephone number, date of birth, ABI account number, and (if you are a patient/consumer) limited health-related information necessary to coordinate care (“Protected Health Information” or “PHI”)	Provided by you via web forms, paper forms, email, phone, SMS, or in person
Automatically Collected Information	IP address, device type, browser type, operating system, referring URLs, pages viewed, and time spent on pages	Collected automatically through cookies, log files, and similar technologies when you browse the Website

 

HIPAA Notice: PHI collected in connection with your care is handled in accordance with the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and our separate Notice of Privacy Practices, which governs our use and disclosure of PHI. Where this Privacy Policy conflicts with the Notice of Privacy Practices regarding PHI, the Notice of Privacy Practices controls.

2. How We Use Your Information

1. 1. Care Coordination & Service Delivery: to schedule and manage services, send appointment or shift reminders, confirm attendance, and address billing inquiries.

1. 2. Communication: to respond to your questions, send administrative or operational notices, and provide updates about our services.

1. 3. Compliance & Legal Obligations: to comply with HIPAA, state Department of Health regulations, subpoenas, court orders, and other applicable laws.

1. 4. Security & Fraud Prevention: to safeguard our systems, protect against unauthorized access, and investigate potential fraud or misuse of our services.

3. Information Sharing & Disclosure

• • No Sale or Rental of Data. We do not sell, rent, or trade your personal information, including your phone number or SMS consent, to any third party for their own marketing purposes.

• • Service Providers. We may share information with trusted vendors (e.g., secure messaging platforms such as RingCentral, EMR/EVV vendors, IT support) that help us operate our business. They are contractually bound to use your information only as instructed and to protect it appropriately.

• • Legal Requirements & Safety. We may disclose information when required by law or when necessary to protect the rights, property, or safety of ABI, our workforce, or the individuals we serve.

4. Data Security

We use technical, administrative, and physical safeguards to help protect your information. While no system can guarantee absolute security, we follow industry best practices and HIPAA Security Rule standards to minimize risk.

5. Your Rights & Choices

• • Marketing Opt-Out. To stop receiving marketing emails or texts, follow the instructions in the message or contact us using the information below. Operational and legally required messages relating to your care or account will continue.

• • Access & Correction. You may request access to, or correction of, your personal information by contacting us.

• • SMS Choices. See the “SMS Terms and Conditions” section below for information on opting out of text messages.

6. Third-Party Links

Our Website may include links to external sites. Their privacy practices are independent of ours; please review their policies before providing information.

7. Updates to This Policy

We may revise this Policy periodically. Changes take effect once posted with a revised “Last Updated” date.

8. Contact Us

ABI Health Care
131-07 40th Road Suite E15
Flushing, NY 11354
Phone: (718) 819-5700
Email: [email protected]

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SMS Terms and Conditions

1. Introduction

By providing your mobile number to ABI and opting in, you agree to receive SMS/text messages from ABI relating to your services, employment application, or other stated purpose, subject to these terms.

2. Types of SMS Messages

Recipient Group	Purpose of Messages	Examples
Consumers & Designated Representatives	Care coordination	Shift reminders, schedule changes, wellness checks
Personal Assistants (PAs)	Staffing & HR	Assignment confirmations, timesheet reminders, payroll alerts, training information
Job Applicants	Recruiting	Interview reminders, onboarding steps
All Recipients (as applicable)	Appointment reminders, follow-ups, billing or insurance questions, emergency notifications, training reminders

3. Opt-In Methods

You may consent to SMS in any of the following ways (as applicable):

• • Checking an opt-in box on an online or paper enrollment form

• • Replying “YES” to a confirmation text

• • Providing verbal consent during a call with an ABI representative

4. Your SMS Choices

• • Opt-Out: Text STOP at any time.

• • Help: Text HELP for assistance or contact us at [email protected] or (718) 819-5700.

• • Message Frequency: Varies based on your interactions with us.

• • Message & Data Rates: Your carrier’s standard rates may apply.

5. Data Privacy & Security

ABI will not share your mobile number or SMS opt-in data with third parties for their own marketing.

6. Disclaimer & Limitation of Liability

SMS delivery may be delayed or undelivered due to carrier issues or other factors beyond ABI’s control. ABI is not liable for losses caused by message delays or failures.

7. Changes to SMS Terms

We may modify these SMS Terms and will notify you by text or via our Website. Continued use after changes constitutes acceptance of the revised terms.

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Questions?
For any privacy or SMS concerns, please contact [email protected] or call (718) 819-5700.